OUR VALUES

FAQ

Production

WHAT IS YOUR AVERAGE TURNAROUND TIME?

Screen printing and embroidery production is typically completed within 8-10 business days. DTG on demand orders are typically printed in 3-4 business days. When issues arise due to particular blank items being unavailable or delayed our customers are contacted so that the garment can be substituted immediately. If you have a hard deadline Rush charges are applied to allow quick turnaround.

HOW MUCH IS THE SETUP FEE?

We do not charge setup fees.

HOW DO I PAY FOR MY ORDER?

Our invoices are payable online or in store. We accept all major credit cards, check, e-check and cash.

WHAT TYPE OF INKS ARE AVAILABLE TO ME?

We offer Metallic, Shimmer, Puff, Glow, Neon, and Water Based inks. We also offer vintage printing.

HOW CAN I SUBMIT ARTWORK?

Use our online designer to design, place and upload your artwork. You can also choose to email your artwork to info@shirtagency.com and a friendly sales representative will help you finalize your order.

CAN YOU DO RELABELING?

Yes. Inside screen printed labels are available and based on quantity.

WHAT IS INCLUDED IN THE MOCK-UP?

Our mock-ups include an image of your designs on your apparel with the proper sizing and placement as well as the Pantone color number of your design.

WHAT IS THE LARGEST MY DESIGN CAN BE?

Screen printing designs can be printed up to 13″X 15″ FOR ORDERS UNDER 50pcs. Bulk orders can be printed up to 15″x 19″.DTG designs can be printed up to 14″x 16″.

Fulfillment

WHAT ARE MY FULFILLMENT OPTIONS?

We offer traditional fulfillment and DTG on Demand fulfillment.

With traditional fulfillment we will hold your completed stock in our Los Angeles location and send your customers their apparel when an order is placed in your store. With traditional fulfillment your customers’ orders will be shipped out every business day. We will pull from stock that you purchased beforehand. 300pcs minimum opening order.
With On Demand fulfillment we will check your orders every business day and purchase the shirts that your customers have ordered. We will then DTG print your shirts and send them out to your customers. Normal turnaround time for On Demand fulfillment is 3-4 business days from when the order is placed by the customer. On Demand customers will have the cost of the manufactured garments charged to a credit card for the daily amount purchased.

HOW DO I SET UP MY STORE TO WORK WITH SHIPPINGEASY?

Short Answer: Call us at 213.267.9770 and we will walk you through setup.If you decide to proceed alone here are 3 notes concerning shipping settings that need your attention.

1. Apparel Names. Within ShippingEasy all of your orders enter as text so it is important that all of your items have a unique title and that your product variants are set up properly.
2. Product Weights. Every variant in your store needs to have a weight assigned to it. For a list of common product weights email us to request a copy.
3. Setup up only Shipping Easy. ShippingEasy will provide you with the best rates for your package. There is no need to setup the shipping systems on your e-commerce platform.

IS THERE A STOCK MINIMUM?

For DTG on Demand we have no minimum. Traditional Inventory has a minimum opening order of 300pcs.

HOW WILL MY APPAREL BE SHIPPED?

We ship most of our apparel in poly mailers. Larger orders will be sent in plain boxes.

HOW LONG DOES IT TAKE TO SHIP?

First Class packages take 3-4 days to ship to customers.

CAN I ADD MY LOGO TO THE PACKAGING?

Yes. Send a black and white .JPG or .PNG file no larger than 1MB and it will be placed at the top of your customers packing slip. There will be NO Shirt Agency branding on any of your packaging. You may also supply us with free giveaways, coupons or stickers that we will include in your packaging at no additional cost.

DO YOU OFFER TRACKING ON INDIVIDUAL PACKAGES?

All packages we send out have a unique tracking number so that you and your customers can track each orders progress

WHAT HAPPENS IF ONE OF MY ITEMS IS OUT OF STOCK?

Set up alerts in your E-Commerce platform so customers can’t order variants that are out of stock. If a customer does order an item that is out of stock we will let that order stay unfulfilled until we create more of that variant.

THE FACTS

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After 30 years in the apparel industry Eastwind Screenprint decided to launch a website dedicated to small and large orders. Since 2012 Shirt Agency has expanded into a larger production facility offering Screen Printing, Direct to Garment, Embroidery, and complete Website Fulfillment.

Contact Us

Please tell us about your next project and we will let you know what we can do to help you.

Call (805) 497-1212 to speak with us immediately.

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